Do I need an appointment at GINGER|LEMON?

Yes! We kindly ask you to make an appointment either by phone, via the online booking tool, by e-mail or Instagram.

Are your prices gender neutral?

They are unisex for sure! Our prices are based on hair length, density and amount of time not gender.

How long is the average waiting time for a colour appointment?

The waiting time for colour appointments depends on your availability, the service time and how busy the salon is and is usually between 2-5 weeks. We recommend that you arrange a follow-up appointment directly at the appointment to be sure that your desired date can be met.

Is a deposit required?

Yes. To complete the booking process, a deposit must be paid in cash or by card. This amount will be credited back to the total bill at the end of the appointment. The deposit is not refundable.

What are the prices of a consultation?

We charge a fee of EUR 20 for consultations related to corrective services (such as colour corrections), even if an appointment is booked.
This fee also applies if you choose not to proceed with a colour service after the consultation, as it covers the time spent.
However, if you decide to move forward with a colour service, the consultation will be complimentary. This also applies if we are unable to provide the service.

Can I still make changes after booking?

Yes. Postponements, changes or cancellations can be made up to 48 hours before the appointment in order to be accepted free of charge.

Cancellation Policy?

Bookings can be cancelled or postponed until 48 hours before the appointment free to charge by phone or e-mail.

Please note that we charge a cancellationn fee of 50% for cancellations or rescheduled appointments within 48 hours.

In the event of a no-show or an appointment cancellation or rescheduling within 24 hours, 100% of the appointment value will be charged.
Deposits will be deducted off the final amount. The deposit is non-refundable.

What kind of products are you working with?

We work with a hand-picked selection of different products that all have one thing in common: they are not tested on animals and are produced sustainably. Among others we use Olaplex, K18, Schwarzkopf Profssional, Wella, Keune, Davines, EVO haircare and Maria Nila. All products are available in our Webshop too.

I live far away and can’t come for a consultation beforehand. Can I still get my hair coloured?

We cannot book an appointment in advance without understanding your hair’s history, density, and other important factors. This ensures we don't block a time slot without knowing the doability & time required for your service. However, we can add you to our last-minute waitlist and notify you if a spot becomes available during the time of your stay in Vienna!

How long do Fashion Colours last?

In general, darker tones can last up to 42 washes and lighter tones up to 25 washes. There are several factors that contribute to colour fading at an unusually fast rate:
these include exposure to excessive mineral deposits in the hair or water, excessive swimming in chlorine or sea water, washing the hair with hot water or non-professional shampoo, excessive exposure to the sun, Taking certain medications, environmental influences, hereditary factors, etc. For maximum durability, we recommend using a sulfate-free shampoo.
Massage the shampoo in only at the roots and then carefully let it run over the hair, but do not shampoo the entire hair.
Ideally, wash your hair only with cold water and a maximum of 3 times a week.
To keep the intervals between washing your hair as long as possible, we recommend using dry shampoo.